At Ecom Cristy, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied, we’re here to help with a straightforward return and exchange process.

1. Eligibility for Returns and Exchanges

You may return or exchange items within 30 days of receipt if they meet the following conditions:

  • The item is unused, in its original condition, and includes all original packaging and tags.
  • The item is not listed as non-returnable (e.g., personal care items, clearance products, or custom-made items).
  • You provide proof of purchase (receipt or order confirmation).

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Email us at info@ecomcristy.com or call +17869414174 with your order number and reason for the return.
  2. Shipping Instructions: We will provide a prepaid return shipping label or instructions for returning the item.
  3. Pack the Item: Securely package the item in its original packaging to prevent damage during transit.
  4. Ship the Item: Drop off the package at your nearest shipping carrier location or arrange for pickup.

3. Refunds

  • Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item or defective product).

4. Exchanges

  • If you wish to exchange an item, we will process the exchange after receiving and inspecting the returned item.
  • Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., opened beauty products, hygiene items).
  • Gift cards.
  • Customized or personalized products.
  • Clearance or final sale items.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@ecomcristy.com with a description of the issue and photos of the damage.
  • We will offer a replacement or a full refund at no cost to you.

7. Return Shipping Costs

  • Returns due to customer preference (e.g., change of mind) will have shipping costs deducted from the refund unless otherwise specified.
  • Returns due to errors or defects will include free return shipping.

8. Contact Us

If you have any questions about our return and exchange policy, please contact our customer service team:

  • Email: info@ecomcristy.com
  • Phone: +17869414174

This policy complies with U.S. consumer protection laws and ensures a hassle-free experience for our customers. Thank you for shopping with Ecom Cristy!